Policies
PROCESSING
Our apparel takes 5-7 business days to create. In some cases, due to item back order, there may be a slight delay (usually of no more than 7 additional days). NOTE: DUE TO COVID-19 PLEASE ALLOW UP TO 3 WEEKS FOR DELIVERY. WE APOLOGIZE FOR THE CONVENIENCE.
SHIPPING TO YOU
US customers can expect to receive their item(s) in 14 business days or less. We do not currently offer expedited shipping.
Canadian customers can expect to receive their item(s) in 20 business days or less. We do not currently offer expedited shipping.
International customers can expect to receive their item(s) in 25 business days or less. We do not currently offer expedited shipping.
International customers are responsible for any duties associated with purchase.
Please note that US customers receive tracking via USPS.
In instances where items used for printing are out of stock, information referencing delays will be posted on each individual item and/or emailed to the customer.
RETURNS (Store Credit Only)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will receive store credit for the amount of the item(s) returned excluding any shipping costs paid at the time of your original purchase.
NO EXCHANGES
We do not offer exchanges for any items purchased. All Sales are Final.
NO REFUNDS
We do not offer refunds for purchase amounts or shipping costs. We only offer store credit for acceptable returns. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit. If your return is rejected it will be shipped back to you.
If you are approved, then your store credit will be processed, and you will be sent a store credit discount code in the amount of the item(s) returned excluding any shipping costs paid at the time of purchase.
SHIPPING BACK TO US
To return your product email [email protected] to obtain the mailing address for our order processing facility.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit discount code, shipping will be added to order when the code is used at check out.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
LOST OR STOLEN PACKAGES
Hood Yogi Apparel is not responsible for lost or stolen packages that have been confirmed to be delivered to the address provided at the time of purchase. Upon inquiry we will confirm delivery to the address provided, date of delivery, shipping carrier and tracking information for the customer to investigate.